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Refund Time

Orders on Metabee can be refunded after the returned items are sent to our warehouse within 3 days.

Refund Information

The refund of the merchandise purchase price will be credited back to your original payment method and will be posted 1-3 business days after processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

Returns Notes

1. A clear photo or video needs to be sent to Metabee Customer Service to show the product problem. Photos/videos should ideally be explicit and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).

2. If the product is returned for customer reasons (including non-satisfaction, wrong size, or change of mind), the customer is responsible for the shipping fee.  The refund will be arranged in partial,  which will cover the item's price minus the shipping fees.

3. For non-customer-related returns within one month, Metabee is responsible for the shipping fee, and the customer must return it using the shipping method Metabee prescribes. In all return situations, the customer must provide the tracking number.

4. Customers must contact us before returning an item. Returned items without Return Merchandise Authorization will not be accepted. If the customer has returned the package without prior authorization, sends it to the wrong address, returns an incorrect item, or submits an empty package, Metabee reserves the right to refuse any compensation.

5. All returns upon arrival will be checked by Metabee technical team. If the returned product cannot be repaired, Metabee will provide an alternative solution.

6. If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones.

Requirement

We accept the refund of the purchase with the following requirements.

• Package Situation: Keep the items in the original packing and original conditions.
• Product Situation: All items in the package must not be scratched, soiled, or damaged.
• Returning Material: Contact us to get Return Material Authorization and Address.

Contact Us for More

If you have any more questions about the refund policy of Metabee Online Mall, contact us via email address [email protected] or leave us a message with the form.

Customer satisfaction is our top priority.

We'll get you back in 12 hours.

Returns & Exchanges

Orders on Metabee can be returned for any reason within 30 days of the shipping date for a refund to the original form of payment.

Returns Information

Returns will be processed within 2-3 weeks from when you mail your return. A refund of the merchandise purchase price will be credited back to your original payment method and will be posted 1-3 business days after processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

Returns Notes

1. A clear photo or video needs to be sent to Metabee Customer Service to show the product problem. Photos/videos should ideally be explicit and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).

2. If the product is returned for customer reasons (including non-satisfaction, wrong size, change of mind), the customer is responsible for the shipping fee.  The refund will be arranged in partial,  which will cover the item's price but minus the shipping fees.

3. For non-customer-related returns within one month, Metabee is responsible for the shipping fee, and the customer must return it using the shipping method Metabee prescribes. In all return situations, the customer must provide the tracking number.

4. Customers must contact us before returning an item. Returned items without Return Merchandise Authorization will not be accepted. If the customer has returned the package without prior authorization, sends it to the wrong address, returns an incorrect item, or submits an empty package, Metabee reserves the right to refuse any compensation.

5. All returns upon arrival will be checked by Metabee technical team. If the returned product cannot be repaired, Metabee will provide an alternative solution.

6. If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones.

Requirement

We accept the returning package with the following requirements.

• Package Situation: Keep the items in the original packing and original conditions.
• Product Situation: All items in the package must not be scratched, soiled, or damaged
• Returning Material: Contact us to get Return Material Authorization and Address.

Contact Us for More

If you have any more questions about the return policy of Metabee Online Mall, contact us via email address [email protected] or leave us a message with the form.

Customer satisfaction is our top priority.

We'll get you back in 12 hours.

Metabee does not accept return requests if it is not due to quality reasons.

Please check all delivery packages of your order. If there is any problem with the delivered product, please contact customer service to make a complaint.

Please submit a return request within 30 days of the package's delivery date, and please send the Metabee order number, pictures of the product and label, and a detailed description of the problem.If your package does not arrive successfully and is confirmed to have been lost in transit, Metabee will issue a refund.

Delivery times may be affected by extreme weather, post office delays, customs clearance, local protests, strikes, pandemics and other force majeure factors. In this case, Metabee is not responsible for delays caused but will provide all possible support.

If due to the customer, the product is returned without authorization, Metabee will not refund the customer, and the customer shall pay the return fee.