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Shipping Time

Orders on Metabee will be shipped within 3 business days if the products are in stock. And all orders will be shipped within 7 days once the out-of-stock products become available.

The total delivery time includes the processing time and shipping time.

Processing Time

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping Time

The time for your item(s) to travel from our warehouse to your destination. The shipping time depends on the shipping method you choose. Please refer to the shipping rate section for details. Shipping from your local warehouse is significantly faster. Some charges may apply in this case.

Shipping From Where

We ship your orders from our warehouse address: No.3, Minchang Road, Nanzha, Humen Town, Dongguan, Guangdong Province, China, 523900.

Delivery Method

We provide delivery methods by Standard Post and Express.

In addition, the transit time depends on where you're located, the shipping method you choose, and where your package comes from. We will inform you of any problems here to help you get your order as soon as possible.

Where do you ship?

We can ship your orders worldwide by Express which includes DHL, FedEx, TNT, or UPS.

We can ship your order by Standard Post in the areas below.

About Custom Fee

You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.

We advise you to find out about the local regulations prior to ordering from us. Metabee can not give you advice or information about tax rates and customs charges in your country.

If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

Contact Us for More

Email Us: [email protected]

Call Us: +86-18086610187

You can choose the shipping method for your order on the checkout page. After you have filled in your shipping address, optional shipping methods will appear on this page.

Please note that delivery times may be affected by extreme weather, post office delays, customs clearance, local protests, strikes, pandemics and other force majeure factors. In this case, Metabee cannot guarantee 100% on-time delivery, but we will try our best to receive your package as soon as possible.

The customer shall pay any charges imposed by the destination government or customs. This includes, but is not limited to: duties, taxes and any additional charges imposed by the courier company. Metabee will not be responsible for additional charges once the original package has been shipped.

Because customs policies vary widely, Metabee could not advise what the possible fees would be. Therefore, please get in touch with your local customs or the logistics company for more information.

Each country's customs requirements are very different. When you place an order, please include the required information for specific customs requirements. Metabee will support you as much as possible.

If any customer refuses to pay the above fees, return shipping, and additional charges will be removed from the order amount, and any remaining funds will be refunded.

Notice

1. Customs in some countries or regions require importers to provide certain forms of identification before releasing goods. You may be asked to provide an identification number, such as a unique identification number, GST number, business registration number, or tax number. If you have such a tax ID, please provide it in the shipping address information for further shipping arrangements.

2. Some countries require the recipient's ID number, passport photo, and country. Taiwan (China), India, Brazil, Turkey, South Korea, Chile, Ecuador, Israel, Peru, Qatar and South Africa. This also applies to cases where the logistics provider may need to verify the recipient's name. Further, Metabee customer service personnel will be available when needed to contact you.

3. India. 
All shipments to India require the consignee's KYC document (government-recognized proof of identity and address) to be presented to customs when the shipment is cleared. Import clearance cannot begin unless KYC documents and authorization approval are uploaded to www.kyc.india.express.dhl.com
For packages including chips, Indian Customs will require a CHIMS registration certificate. The Chip Import Monitoring System (CHIMS) requires importers to submit information in advance for imported items at www.imports.gov.in and to obtain an automatic registration number by paying a registration fee. Importers should enter the registration number and expiry date in the receipt to facilitate customs clearance of the consignment.

Once Metabee receives your payment, spot orders will begin processing. Orders usually take 2-3 days to process before shipping.

The package will be shipped for back-ordered orders after all items are ready. Please refer to the delivery time information in the quotation results before payment.

Once the courier has picked up your order, you will receive an email notification with tracking number information.

Don't hesitate to contact us here with your Metabee order number and the new shipping method you want to update. Changes in shipping methods may result in differences in shipping costs. The customer himself should pay all additional costs.

Metabee cannot change the shipping method if the package has already been dispatched.

Change Shipping/Billing Address

If you need to change the order address, please provide Metabee's order number and your new address information. Click here to contact customer service.

If your order has already been dispatched, Metabee cannot guarantee a successful change of delivery address. So please check the address information carefully before submitting your order online. If the package has already arrived in the destination country, you can try to change the delivery address directly by contacting the local courier company or post office.

Notice

Changes to the shipping address may incur additional charges. The customer should pay all additional fees. 

The shipping cost for your order is dynamically calculated and varies based on several key factors:

• Weight: This includes the total weight of your items and packaging.
• Shipping Method: Different carriers and service levels (e.g., express, standard) have varying costs.
• Destination: Shipping costs differ based on the country and region your order is being delivered to.

Note: Any estimated weight provided is for reference only. The final shipping cost will be based on the actual gross weight measured by the weighing scale as indicated on the packing list.

Should you notice any discrepancies in weight or calculated shipping costs, please do not hesitate to contact us via email at help@metabee.com.