Frequently Asked Question

Account

How to register an account?

  1. Click "Sign In" on the Metabee homepage, and you will immediately enter/register on the page.
  2. Click "Sign Up" to create your own account.
  3. You will receive a security verification email, please follow the email prompt to activate your Metabee account.

Forgot / change password

You can reset your password online in a few easy steps.

  1. Make sure you are logged out on the website.
  2. Click the button below to reset your password.

Reset Password

Did not receive the registration verification email

  1. If you don't see the verification email in your inbox, please check your spam folder.
  2. If it has not appeared before you, don't hesitate to contact us.

Problems with login

If you are having trouble logging into your Metabee account, please describe the problem in detail and provide it.

  1. Screenshot of the error page
  2. Browser Information
  3. Email address

Orders

How to checkout?

  1. Add the item to your cart.
  2. Enter the cart and checkout securely. If you have a Metabee account, you can log in to continue; if not, you can check out directly.
  3. Add your shipping and billing addresses.
  4. Select the shipping method.
  5. Select the coupon and complete the payment.

Cancel Order

If the order is not paid, the customer can cancel the order. Find the order in "My Orders," and you can find the option to "Cancel Order."

For paid orders, please get in touch with customer service.

Notice

Inventory orders cannot be cancelled after they are shipped, and if the customer cancels after the order has been processed at the Metabee warehouse, a restocking fee of $0.50 per item will be charged.

After payment or confirmation of any contracts and agreements, customers cannot cancel extended orders. Metabee's customer service staff will contact you if cancellations are necessary due to insufficient supply.

Is the price negotiable?

Metabee provides electronic components at competitive prices in the Chinese market and offers multiple price ranges. Therefore, usually, we sell items at the market price.

But if the quantity you need is larger than the highest ladder, you are welcome to contact us to see if we can offer a better price.

Couldn't find the product I was looking for on Metabee

Don't hesitate to get in touch with support@metabee.com with the following information.

  • Manufacturer Part Number
  • Manufacturer's datasheet or product link (optional)
  • Target quantity
  • Target unit price (USD)
  • Target delivery time
  • Do you accept replacement parts?

Order History and Status

Registered users, please log in on the homepage and click "My Orders" to view your order details/status.

Can I buy without registering an account?

You can buy without registering an account.

However, having a Metabee account allows you to enjoy more convenient, fast and valuable services, such as the following.

  1. Submit your return order online
  2. Automatically fill in your default shipping and billing address information at checkout
  3. Shopping cart records and order history can be automatically saved
  4. You can add products to the "Wish List" list

Click to register now and join us!


Payment & Invoice

Payment Method

Payment is 100% prepaid.

Currently, we only accept the following payment methods.

  • Paypal

Invoices

You can download the invoice after submitting your order or view it in your order history.

If you have any special requests for an invoice, please feel free to contact the Metabee customer service team.


Shipping & Delivering

Shipping Method / Delivery Time

You can choose the shipping method for your order on the checkout page. After you have filled in your shipping address, optional shipping methods will appear on this page.

Please note that delivery times may be affected by extreme weather, post office delays, customs clearance, local protests, strikes, pandemics and other force majeure factors. In this case, Metabee cannot guarantee 100% on-time delivery, but we will try our best to receive your package as soon as possible.

Customs, Duties and Taxes

The customer shall pay any charges imposed by the destination government or customs. This includes, but is not limited to: duties, taxes and any additional charges imposed by the courier company. Metabee will not be responsible for additional charges once the original package has been shipped.

Because customs policies vary widely, Metabee could not advise what the possible fees would be. Therefore, please get in touch with your local customs or the logistics company for more information.

Each country's customs requirements are very different. When you place an order, please include the required information for specific customs requirements. Metabee will support you as much as possible.

If any customer refuses to pay the above fees, return shipping, and additional charges will be removed from the order amount, and any remaining funds will be refunded.

Notice

  1. Customs in some countries or regions require importers to provide certain forms of identification before releasing goods. You may be asked to provide an identification number, such as a unique identification number, GST number, business registration number, or tax number. If you have such a tax ID, please provide it in the shipping address information for further shipping arrangements.
  2. Some countries require the recipient's ID number, passport photo, and country. Taiwan (China), India, Brazil, Turkey, South Korea, Chile, Ecuador, Israel, Peru, Qatar and South Africa. This also applies to cases where the logistics provider may need to verify the recipient's name. Further, Metabee customer service personnel will be available when needed to contact you.
  3. India.
    All shipments to India require the consignee's KYC document (government-recognized proof of identity and address) to be presented to customs when the shipment is cleared. Import clearance cannot begin unless KYC documents and authorization approval are uploaded to www.dhlindia-kyc.com.
    For packages including chips, Indian Customs will require a CHIMS registration certificate. The Chip Import Monitoring System (CHIMS) requires importers to submit information in advance for imported items at www.imports.gov.in and to obtain an automatic registration number by paying a registration fee. Importers should enter the registration number and expiry date in the receipt to facilitate customs clearance of the consignment.

When will my order be dispatched, and how can I track my order?

Once Metabee receives your payment, spot orders will begin processing. Orders usually take 2-3 days to process before shipping.

The package will be shipped for back-ordered orders after all items are ready. Please refer to the delivery time information in the quotation results before payment.

Once the courier has picked up your order, you will receive an email notification with tracking number information.

How do I change the shipping method for my order?

Don't hesitate to contact us here with your Metabee order number and the new shipping method you want to update. Changes in shipping methods may result in differences in shipping costs. The customer himself should pay all additional costs.

Metabee cannot change the shipping method if the package has already been dispatched.

Change Shipping/Billing Address

If you need to change the order address, please provide Metabee's order number and your new address information. Click here to contact customer service.

If your order has already been dispatched, Metabee cannot guarantee a successful change of delivery address. So please check the address information carefully before submitting your order online. If the package has already arrived in the destination country, you can try to change the delivery address directly by contacting the local courier company or post office.

Notice.

Changes to the shipping address may incur additional charges. The customer should pay all additional fees. If you need to change the order address, please provide Metabee's order number and your new address information. Click here to contact customer service.

If your order has already been dispatched, Metabee cannot guarantee a successful change of delivery address. So please check the address information carefully before submitting your order online. If the package has already arrived in the destination country, you can try to change the delivery address directly by contacting the local courier company or post office.

Notice

Changes to the shipping address may incur additional charges. The customer should pay all additional fees.


Online Service

Search products online

  • Search by keyword
  • Search by Manufacturer
  • Search by part number
  • Search by product category

All product categories are located on the left side of the Metabee homepage. Select the product category you are looking for, and you can enter the Smart Filtering page.

Technical support

Please contact support@metabee.com to offer more details; we'll forward your questions to our technical team to check.


Return & Refund

Returns and Refunds

Metabee does not accept return requests if it is not due to quality reasons.

Please check all delivery packages of your order. If there is any problem with the delivered product, please contact customer service to make a complaint.

Please submit a return request within 30 days of the package's delivery date, and please send the Metabee order number, pictures of the product and label, and a detailed description of the problem.

If your package does not arrive successfully and is confirmed to have been lost in transit, Metabee will issue a refund. Delivery times may be affected by extreme weather, post office delays, customs clearance, local protests, strikes, pandemics and other force majeure factors. In this case, Metabee is not responsible for delays caused but will provide all possible support.

If due to the customer, the product is returned without authorization, Metabee will not refund the customer, and the customer shall pay the return fee.


Warranty Policy

What does Metabee's warranty cover?

All Metabee purchases come with a 90-day warranty against any manufacturing defects. Metabee does not accept returns for any non-quality reasons, and this warranty does not apply to any defect caused by improper assembly by the customer, failure by the customer to follow instructions, product modification, neglect or improper operation.


Manufacturers & Brands

Metabee Manufacturer Brands

Metabee Manufacturer Brand
To provide valuable connector components at the best price, Metabee's procurement team is persistent in selecting China's trusted manufacturers according to high standards. Manufacturers' information is constantly updated to ensure that electronic engineers, manufacturers and hobbyists can turn their ideas into reality without any worries. We also carefully selected international brands from Europe, America, Japan and Korea to meet the different needs of customers.

Manufacturers are mainly divided into the following categories.

  • Authorized Agency Brands: Metabee is one of those preeminent Authorized Distributors of leading brands who have established relationships and partnerships with our clients throughout China, the USA, Europe, Russia, the Middle East, Pakistan, Indonesia, Japan and Korea, etc.
  • International Brands: Metabee honours these well-known brands, which have gained a worldwide reputation and offer a wide range of connector components. Almost every engineer from a different country is familiar with their components.
  • High-Quality Brand: Metabee's high-quality brand has won the trust and favour of many customers by providing valuable components and competitive prices.
  • Metabee Private Label: Metabee Private Label components are manufactured using specified materials, strictly supervised, and produced to Metabee's quality requirements to ensure decent quality and great prices.
  • Affordable Brands: Committed to providing high-end components at low prices, engineers, manufacturers and enthusiasts highly value this line of brands from all corners of the world.

Promotions

How to use my coupon?

You can use the coupon on Metabee's checkout page after selecting your shipping method:

How to use coupon on metabee

Notice

  1. Coupons have no cash value and do not provide refunds or replacements.
  2. Coupons cannot be reused. But if you apply for a coupon and delete/delete your order before payment, the coupon will be available for future orders.
  3. Coupons cannot be used separately, so you need to ensure that the order value equals or exceeds the value of the coupon.